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360-Day Warranty + 30-Day Trial
Experience comprehensive coverage with our 390-day satisfaction guarantee.
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Frequently Asked Questions
Return & Warranty
30-Day Trial & Returns:
Last Updated: April 20, 2025
For the Continental U.S.:
- We offer a 30-day trial return window for orders shipped within the continental U.S.
- A $9.95 return & processing fee applies per order, except for orders paid with Klarna.
- Return window: Returns must be initiated within 30 days of delivery.
- Condition: Items must be clean and in their original packaging.
- Email us at support@vesta-sleep.com or use the form below.
- Refunds will be issued to your original payment method within 10 business days after your return is received at our facility.
- Due to tariffs and rising logistics costs, return shipping is not covered.
- Use your preferred carrier and provide us with the tracking number once shipped.
- A $9.95 processing fee applies, except for Klarna payments.
360-Day Satisfaction Warranty:
Last Updated: April 20, 2025
For the Continental U.S.:
- We offer a 360-day satisfaction warranty for major quality or functional issues.
- Most products may be returned if they are clean and in their original packaging.
- A $9.95 return & processing fee applies per order, except for Klarna payments.
- For assistance, contact support@vesta-sleep.com or use the form below.
For Orders Outside the U.S.:
- The same 360-day warranty applies.
- Return shipping is not covered due to tariffs.
- A $9.95 processing fee applies, except for Klarna payments.
- Please use your own carrier and send us the tracking number once shipped.
Refund Issuance:
- Refunds will go back to your original payment method.
- If you used store credit or a gift card, the refund will return as store credit (per financial policy).
- If your original payment method is no longer valid, a store credit of the same amount will be issued.
- Refunds will be issued as store credit or returned to the original purchaser.
- To initiate a return or exchange, please contact us at support@vesta-sleep.com with your order number.
- Refunds will be processed to the original payment method or as store credit. If the original payment method is unavailable, store credit will be issued instead.
- Please allow 7-21 business days for your bank to process the refund after we receive the returned items.
Due to an increase in fraudulent returns and exchanges, we can no longer facilitate direct exchanges. We sincerely apologize for any inconvenience.
For an exchange, please initiate a return and place a new order for the desired product.
Items labeled as “Final Sale” or “Clearance” are not eligible for returns. If the clearance model is out of stock, we will either cancel the order or upgrade to the latest batch of the same model, though the price will be higher than the clearance price.
For returns within the continental U.S., a $9.95 fee will be deducted from your refund. For international returns, due to customs clearance and tariffs, customers are responsible for the shipping costs.
We’re committed to giving you the best deal. If you place an order up to 30 days before a promotion starts, we’ll adjust your price per its terms—please note, promotions cannot be combined.
Partial Returns with Dollar-Off Rewards:
If you return only part of your order that used a dollar-off reward, you'll be refunded the amount paid for the item, minus the proportionate share of the discount. However, the reward portion used for the returned item will not be credited back, and points earned from that item will be subtracted from your rewards balance.
Full Order Returns with Dollar-Off Rewards:
When returning an entire order that applied a dollar-off reward, the points you used will be restored to your account upon processing the refund. Points accumulated from the purchase will also be withdrawn.
Returns on Gifts Redeemed with Points:
Items received as gift rewards are considered final sale and cannot be returned or exchanged through our platform. Should you return the qualifying purchase, the gift must still be retained as you won't regain the points used.
Please be aware that a $9.95 return fee applies to all returns.
At Vesta, we proudly offers a robust 360+30-day warranty and return policy to all products purchased, whether online or at our retail locations. This coverage guarantees your satisfaction with every purchase.
Note that a $9.95 fee will be applied to all returns. For defective merchandise, including items bought during promotions, you have the option to receive either replacements or refunds as part of our warranty service.
Beyond the warranty period of 390 days, replacements or refunds are not available. We recommend reviewing our extensive care guide, which provides valuable advice on how to care for your products to maximize their longevity.
Our warranty extends for 360-day from your purchase date, covering all manufacturing defects. Should any issues arise, we provide a no-cost, one-time repair or replacement of your original purchase, inclusive of all its components. This comprehensive service includes free retrieval of the defective item and delivery of the replacement without any fees or deductibles.
Specifics of Warranty Coverage
Included in Coverage:
Any inherent flaws in the product due to manufacturing errors, assuming normal use and proper care.
NOT Included in Coverage:
- Preferences related to comfort, style, or size.
- Damage from stains, burns, tears, cuts, or exposure to liquids/moisture due to customer actions or environmental conditions (includes damage from pets).
- Harm from improper laundering practices, such as damage or shrinkage from washing or using a dryer.
- The expected reduction in duvet filling plushness with prolonged use.
- Ordinary deterioration from daily cleaning, laundering, and regular usage.
Orders
We accept Apple Pay, Google Pay, and all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Once your order has shipped, we’re unable to cancel it. If you’d still like to cancel or return an item after it’s been shipped, please contact us at support@vesta-sleep.com and initiate a return for a full refund.
Once an order is placed, we are unable to update the shipping address. We recommend contacting the carrier directly for any address changes. For further assistance, please contact us at support@vesta-sleep.com.
No problem! Please contact our customer service team at support@vesta-sleep.com. They can assist you with applying your promo code or referral credit to your order.
Sales tax is collected in select states as required by law. The exact amount of sales tax will be displayed at checkout after you enter your shipping address.
We currently ship our products to the United States, Canada, Australia, Singapore, the United Kingdom, and EU countries. We are actively expanding our shipping capabilities to more countries soon.
Shipping
Yes! Vesta offers free shipping on nearly all orders in the continental U.S. For international orders, due to current tariffs, shipping fees apply as follows:
UK: Orders under £99 incur a £9.95 fee; orders of £99+ ship free.
CA: Orders below CAD$99 pay a CAD$29 fee; orders of CAD$99+ ship free.
AU: Orders under AUD$99 cost AUD$19.95; orders of AUD$99+ enjoy free shipping.
EU: Orders under €99 have a €19.95 fee; orders of €99+ ship free.
We use FedEx, UPS, and USPS for domestic orders, and DHL and Canada Post for international orders. Detailed shipping options are available at checkout.
We offer global shipping. For customers in the United States, orders are typically shipped from our Texas warehouse 2-5 business days after placement. If there is no stock available in Texas, we will ship your order from our European or Asian warehouses at no extra cost to you. You will receive a confirmation email with tracking information once your order has shipped.
