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FAQ
What is your return or exchange policy?
We stand behind the quality of our products and are confident you will love them.If for any reason you are unsatisfied with your product during the 30-night trial period, we’re happy to help troubleshoot or initiate the return or exchange process.To be eligible for a return or exchange , the product(s) must be clean, undamaged, unwashed, in its original packaging and please postmark your items for return within 30 days of delivery.
What is Vesta's warranty policy?
Congratulations on your purchase of the Vesta product. Vesta is committed to providing superior product durability and quality so that you may achieve healthful and comfortable rest. All products sold on vesta-sleep.com are covered by one-year limited warranty. If a product was sold by Vesta, and is defective due to faulty workmanship or materials, Vesta warrants that, at Vesta's option, it will be replaced or repaired at Vesta's charge.
Which countries do you ship to?
We currently ship to most countries and regions around the world. We offer free shipping to most U.S. locations (see below for exceptions). For the locations that we do charge a shipping fee, please check the exact cost during checkout.
What if I need to modify or cancel my order?
We're happy to help you update your order, please contact us at support@vesta-sleep.com. Kindly note that orders are typically shipped out from our warehouse in 1-2 business days, we might not be able to make changes to your order after that. We will do our best to find a solution!
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