• To initiate a return or exchange, please contact us at support@vesta-sleep.com with your order number.
• Refunds will be processed to the original payment method or as store credit. If the original payment method is unavailable, store credit will be issued instead.
• Please allow 7-21 business days for your bank to process the refund after we receive the returned items.

Due to an increase in fraudulent returns and exchanges, we can no longer facilitate direct exchanges. We sincerely apologize for any inconvenience.
For an exchange, please initiate a return and place a new order for the desired product.

Items labeled as “Final Sale” or “Clearance” are not eligible for returns. If the clearance model is out of stock, we will either cancel the order or upgrade to the latest batch of the same model, though the price will be higher than the clearance price.

For returns within the continental U.S., a $9.95 fee will be deducted from your refund. For international returns, due to customs clearance and tariffs, customers are responsible for the shipping costs.

We’re committed to giving you the best deal. If you place an order up to 30 days before a promotion starts, we’ll adjust your price per its terms—please note, promotions cannot be combined.

At Vesta, we proudly offers a robust 360+30-day warranty and return policy to all products purchased, whether online or at our retail locations. This coverage guarantees your satisfaction with every purchase.

Note that a $9.95 fee will be applied to all returns. For defective merchandise, including items bought during promotions, you have the option to receive either replacements or refunds as part of our warranty service.

Beyond the warranty period of 390 days, replacements or refunds are not available. We recommend reviewing our extensive care guide, which provides valuable advice on how to care for your products to maximize their longevity.

Our warranty extends for 360-day from your purchase date, covering all manufacturing defects. Should any issues arise, we provide a no-cost, one-time repair or replacement of your original purchase, inclusive of all its components. This comprehensive service includes free retrieval of the defective item and delivery of the replacement without any fees or deductibles.

Specifics of Warranty Coverage

Included in Coverage:

Any inherent flaws in the product due to manufacturing errors, assuming normal use and proper care.

NOT Included in Coverage:

• Preferences related to comfort, style, or size.
• Damage from stains, burns, tears, cuts, or exposure to liquids/moisture due to customer actions or environmental conditions (includes damage from pets).
• Harm from improper laundering practices, such as damage or shrinkage from washing or using a dryer.
• The expected reduction in duvet filling plushness with prolonged use.
• Ordinary deterioration from daily cleaning, laundering, and regular usage.

We accept Apple Pay, Google Pay, and all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Once your order has shipped, we’re unable to cancel it. If you’d still like to cancel or return an item after it’s been shipped, please contact us at support@vesta-sleep.com and initiate a return for a full refund.

Once an order is placed, we are unable to update the shipping address. We recommend contacting the carrier directly for any address changes. For further assistance, please contact us at support@vesta-sleep.com.

No problem! Please contact our customer service team at support@vesta-sleep.com. They can assist you with applying your promo code or referral credit to your order.

Sales tax is collected in select states as required by law. The exact amount of sales tax will be displayed at checkout after you enter your shipping address.

We currently ship our products to the United States, Canada, Australia, Singapore, the United Kingdom, and EU countries. We are actively expanding our shipping capabilities to more countries soon.

No, reward points cannot be applied to clearance or final sale items—unless otherwise specified for special cases or users.

Only one points redemption code is allowed per order. You can redeem up to $50 worth of points per order.

Yes. You can start redeeming points once your order total reaches $100 (before taxes and shipping).

To maximize your savings, we recommend splitting your orders. For example:
If you have 10,000–30,000 points ($100–300), you can place 2–6 separate orders, redeeming $50 in points on each.

Unfortunately, no. Due to a system issue in the past, some users were able to stack discounts, but this has now been fixed. Orders attempting to override this will be cancelled.

Your points dashboard will show expiration dates, and we’ll send reminders before they expire. However, expired points cannot be restored.

Yes! You can gift or transfer your points as long as you share your redemption code with the recipient.

We reserve the final interpretation rights alongside our rewards platform provider, Smile.io. All reward activities are subject to legal compliance and system review.

Our system automatically detects suspicious activity such as override attempts or point fraud. Orders flagged under these conditions are automatically cancelled—we appreciate your understanding.

No worries! Just contact our customer support team at support@vesta-sleep.com. We can either apply the points retroactively and refund the difference, or cancel your order so you can place a new one using your points.

Partial Returns with Dollar-Off Rewards:
If you return only part of your order that used a dollar-off reward, you'll be refunded the amount paid for the item, minus the proportionate share of the discount. However, the reward portion used for the returned item will not be credited back, and points earned from that item will be subtracted from your rewards balance.

Full Order Returns with Dollar-Off Rewards:
When returning an entire order that applied a dollar-off reward, the points you used will be restored to your account upon processing the refund. Points accumulated from the purchase will also be withdrawn.

Returns on Gifts Redeemed with Points:
Items received as gift rewards are considered final sale and cannot be returned or exchanged through our platform. Should you return the qualifying purchase, the gift must still be retained as you won't regain the points used.

Please be aware that a $9.95 return fee applies to all returns.