30-Day Free Trial & Returns:

We offer free returns for 30-day trial items within the continental U.S. You may return products within 30 days from the date of receipt, under the conditions as received.

• To initiate a return, contact us at support@vesta-sleep.com or use the form below.
• Refunds will be issued to the original payment method within 10 business days after processing.
• For orders outside the continental U.S., we sincerely apologize that due to new government tariffs and rising logistics costs, return shipping costs are not covered. Please use your preferred carrier and provide the tracking number once shipped.

• Our customer support team is here to help—contact us at support@vesta-sleep.com or use the form below.
• After the 30-day trial, a $9.95 processing fee applies to returns.
• For orders outside the U.S., due to tariff regulations, return shipping costs are not covered. Please use your preferred carrier and provide the tracking number once shipped.

• To initiate a return or exchange, please contact us at support@vesta-sleep.com with your order number.
• Refunds will be processed to the original payment method or as store credit. If the original payment method is unavailable, store credit will be issued instead.
• Please allow 7-21 business days for your bank to process the refund after we receive the returned items.

Due to an increase in fraudulent returns and exchanges, we can no longer facilitate direct exchanges. We sincerely apologize for any inconvenience.
For an exchange, please initiate a return and place a new order for the desired product.

Items labeled as “Final Sale” or “Clearance” are not eligible for returns. Returned products must be unwashed, unused, and undamaged to qualify.

For returns within the continental U.S., a $9.95 fee will be deducted from your refund. For international returns, due to customs clearance and tariffs, customers are responsible for the shipping costs.

We strive to ensure our customers always receive the best deal. We offer price adjustments for orders placed up to 30 days before an active promotion begins, subject to the terms and conditions of the promotion. Note that promotions cannot be combined.

• Partial Returns with Dollar-Off Rewards: If you return only part of your order that used a dollar-off reward, you'll be refunded the amount paid for the item, minus the proportionate share of the discount. However, the reward portion used for the returned item will not be credited back, and points earned from that item will be subtracted from your rewards balance.
• Full Order Returns with Dollar-Off Rewards: When returning an entire order that applied a dollar-off reward, the points you used will be restored to your account upon processing the refund. Points accumulated from the purchase will also be withdrawn.
• Returns on Gifts Redeemed with Points: Items received as gift rewards are considered final sale and cannot be returned or exchanged through our platform. Should you return the qualifying purchase, the gift must still be retained as you won't regain the points used.

At Vesta, we proudly offers a robust 360+30-day warranty and return policy to all products purchased, whether online or at our retail locations. This coverage guarantees your satisfaction with every purchase.

Note that a $9.95 fee will be applied to all returns. For defective merchandise, including items bought during promotions, you have the option to receive either replacements or refunds as part of our warranty service.

Beyond the warranty period of 390 days, replacements or refunds are not available. We recommend reviewing our extensive care guide, which provides valuable advice on how to care for your products to maximize their longevity.

Our warranty extends for 360-day from your purchase date, covering all manufacturing defects. Should any issues arise, we provide a no-cost, one-time repair or replacement of your original purchase, inclusive of all its components. This comprehensive service includes free retrieval of the defective item and delivery of the replacement without any fees or deductibles.

Specifics of Warranty Coverage

Included in Coverage:

Any inherent flaws in the product due to manufacturing errors, assuming normal use and proper care.

NOT Included in Coverage:

• Preferences related to comfort, style, or size.
• Damage from stains, burns, tears, cuts, or exposure to liquids/moisture due to customer actions or environmental conditions (includes damage from pets).
• Harm from improper laundering practices, such as damage or shrinkage from washing or using a dryer.
• The expected reduction in duvet filling plushness with prolonged use.
• Ordinary deterioration from daily cleaning, laundering, and regular usage.