Frequently asked questions
Within a 30-day free trial period, we offer free returns for 48 contiguous United States. For orders from Hawaii, Alaska and oversea countries and areas, customers will be responsible for the return shipping. The original order value including the shipping cost will be fully refunded to customers.
It typically takes 5-7 business days for our facility to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 3-7 business days for the refund to settle back on your original form of payment.
To initiate your return or exchange, please contact us at email@example.com with your order number. If your product(s) is in the trial period, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Once we receive the product(s), we will send the refund of your order to your original payment account or arrange the exchange shipping for you within 5-8 business days.
I‘d like a return / an exchange
What is your return or exchange policy?
30-night trial for return and exchange
We stand behind the quality of our products and are confident you will love them. If for any reason you are unsatisfied with your product during the 30-night trial period, we’re happy to help troubleshoot or initiate the return or exchange.
Please notice that...
To be eligible for a return or exchange, the product(s) must be clean, undamaged, unwashed, and in its original packaging.
We do not resell any returned product, learn more about our donated return practice here.